SHIPPING POLICY

Send conditions:

When placing an order through the website, shipping costs are included in the final order price. The system automatically calculates delivery costs based on the shipping address and the total value of the items in the cart. These costs are updated automatically when products are added or quantities are modified.

Before confirming the order, the customer will be able to see a full breakdown of all costs in the shopping cart, including the selected products, shipping fees, and any applicable commissions or taxes. Customers are advised to review the cart carefully and ensure that all information is correct before clicking the “Checkout” button.

The courier company will deliver the goods to the address provided during the checkout process.

For shipments to countries outside the European Union, the customer is responsible for any customs duties or local taxes that may apply. VAT will not be refunded on international sales.

Destination:

From SONMO we make shipments to:

• Peninsula and Balearic Islands.
• Europe: Germany, Italy, France, Austria, Belgium, Portugal, Holland, Denmark, Greece, Ireland, Sweden, Finland, Switzerland, Norway and the United Kingdom.
• Rest of the world: USA

For shipments to other countries, you must contact us through the following email address: infosm@sonmoragues.com.


Delivery times:

The delivery time will depend on the destination country. In general, the term will be the following:

• Peninsula and Balearic Islands: between 5 and 6 business days.
• Europe: between 8 and 10 business days.
• Rest of the world: between 15 and 20 business days. 

Shipments are made on business days from Monday to Friday, without considering national and/or local holidays. Shipments are made from Mallorca.

Please note that made-to-order dinnerware requires a production and delivery time of approximately 3 to 4 weeks.

The transport companies we work with are: DHL, Correos y Fedex..


Restrictions:

When selling food products, alcohol and liquids, we have shipping restrictions to some countries.

• Peninsula and Balearic Islands: shipping of all SONMO products allowed.
• European Union: Shipping of all SONMO products except gins allowed in Italy, Ireland and Sweden.
• Switzerland, Norway and the United Kingdom: shipping allowed for all SONMO products, except gins, and sobrassada (sobrasada not available only in the UK).
• USA: shipment of all SONMO products allowed, except gins and sobrassada.

Shipping costs:

Shipping costs are calculated based on the destination country and the amount of the order: